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Frequently Asked Questions
- Why buy on earbrowse?
When you buy on earbrowse you: 1. Support local jobs 2. Favor uniqueness in an increasingly generic marketplace. 3. Validate the importance of service in a product driven industry. 4. Gain access to product and pricing information you can't find anywhere else.
- What makes earbrowse different?
Our vision. We're focused on creating a thriving, mutually beneficial community in the hearing industry. Instead of disrupting, we connect hearing aid shoppers with local, hardworking hearing healthcare professionals.
- Who am I buying from?
Your local hearing professional! Earbrowse vets providers listed on our site in excruciating detail to ensure continuity with our mission and outstanding hearing healthcare for you! When you purchase with earbrowse you support small business owners in your own community!
- Why isn’t my hearing aid shipped directly to me?
Manufacturers have strict Internet sales policies and for good reason. According to numerous studies, an overwhelming number of hearing aids are misfit. To combat this and ensure high levels of consumer satisfaction, manufacturers recommend devices be fit in-person, by highly trained hearing experts. Check the delivery method when browsing hearing aid listings to determine if the hearing aid is available for direct shipping or requires an appointment to pick up at your local clinic.
- How long is my satisfaction “trial” period?
On average 30 to 45 days, but it varies for different clinics. Hover over each hearing aid listing to find detailed information on the trial period. earbrowse tip - don’t consider it a trial. The professionals fitting your hearing aids are beyond educated and fully capable of delivering exceptional hearing healthcare. That is, if you’re motivated.
- Do I have to pay up front?
Absolutely. We value our providers and in order to keep them listed on our site and give you access to accurate product and pricing information, we have to respect their time. Paying upfront ensures buyers on earbrowse are equally as committed as our providers.
- Are there payment plans?
Please call the provider’s office to determine if payment options available.
- What is the return policy on hearing aids?
Return policies vary by clinic. A 30-day “trial period” is common, but some providers may choose to extend their return policy beyond 30 days. Full refunds are often given for products returned within this timeframe. Providers may charge a restocking or delivery fee to cover the cost of their time. Please check with the provider prior to purchasing a hearing aid to learn more about their return policy.
- What’s included in the cost of my hearing aid?
Hover over hearing aid listings to find detailed information on what’s included in the price. (Warranty information, office visits, batteries, etc.) Different providers have different pricing strategies. Check the listings in your area to make an informed decision based on what’s important to you!
- How long does it take for my hearing aid to arrive?
On average, 7-10 days. If the delivery method is “clinic,” a representative from the hearing professional’s office will reach out to schedule a fitting appointment. If it’s been more than 2 weeks, please contact your hearing professional. earbrowse tip: In-the-ear hearing aids require an additional appointment to make custom impressions of your ears.
- What brands are offered?
Earbrowse is independently owned and not affiliated with any specific hearing aid manufacturer. Hearing aids on earbrowse.com are listed by local hearing professionals and are therefore representative of products offered in their clinics.
- Do I need a referral or clearance from my physician to purchase hearing aids?
No! But, we strongly recommend a face-to-face consultation with a hearing healthcare professional prior to making a decision to purchase hearing aids on earbrowse. Hearing aids are not one size fit all. Our comparison platform is filled with easy-to-use information and free of confusing hearing aid terminology, but is not a substitute for the knowledge of a trained hearing professional.